We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
VR Realms Pty Limited understands that privacy is important to you. We may collect personal information from both parents and children in connection with the use of our website, application, the NEO game and related services. References below to "you" or "your" may apply to either a parent, child or both, depending on the circumstances.
(1) What information do we collect?
The types of personal information that we collect will depend on the nature of your interaction with us. We only collect the personal information that we need to fulfil our service obligations to you.
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
(b) information that you provide to us for the purpose of registering with us including a user ID and password that you create, an avatar name that you create and basic information such as your parent email address;
(c) information that you provide to us for the purpose of subscribing to our website and app services, email notifications and/or newsletters including your email address AND
(d) information relating to payments and billing (e.g. name, account information, billing address) provided by you. We do not knowingly collect Financial Information from users under 13, although we may collect it from parents via their Parent Account.
(e) any other information that you choose to send to us.
A cookie consists of information sent by an app server or web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognize you when you visit;
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal information
We may use your personal information to:
(a) administer the website and app;
(b) improve your browsing experience by personalizing the website and app;
(c) enable your use of the services available on the website and app;
(d) send you general (non-marketing) commercial communications;
(e) send you email notifications which you have specifically requested;
(f) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications);
(g) deal with enquiries and complaints made by or about you relating to the website.
We will share information with third parties who, on our behalf, perform services. For example, with vendors who help us send emails and run our sites, we exchange personal information and anonymous information. In order to finalize payments, we also exchange personal details and financial information with suppliers.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(5) International data transfers
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.
You expressly agree to such transfers of personal information.
(6) Security of your personal information
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(7) Policy amendments
(8) Your rights
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(9) Third party websites
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Our details
The full name of our company is VR Realms Pty Limited
Our registered address is 6/14 Reliance Drive Tuggerah NSW, Australia 2259
You can contact us by email to support@NEO2045.com
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